Terms and Conditions

I. Introduction and Acceptance of Terms

Welcome to VANTHANOUVONG LLC and our official online store, vanthanouvong.store (hereinafter referred to as the “Website,” “Site,” “we,” “us,” or “our”). These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you (the “User,” “Customer,” or “you”) and VANTHANOUVONG LLC, governing your access to and use of our Website, including all content, functionality, and services offered on or through the Site.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE OR MAKING A PURCHASE. By accessing, browsing, or using this Website, creating an account, or purchasing any product or service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms or the Privacy Policy in their entirety, you must not access or use this Website.

We reserve the right, at our sole discretion, to modify, update, or change these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for any changes. Your continued use of the Website following the posting of any changes constitutes your acceptance of those changes. The date of the last revision will be posted at the top of this page.

II. Website Use and Intellectual Property

A. License and Restrictions

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal, non-commercial purposes in accordance with these Terms. You agree not to:

  1. Use the Website or its content for any unlawful purpose or in any way that violates any applicable federal, state, local, or international law or regulation.

  2. Engage in any data mining, harvesting, scraping, or similar data gathering or extraction methods.

  3. Interfere with or disrupt the security or functionality of the Website, servers, or networks connected to the Website.

  4. Attempt to gain unauthorized access to any portion of the Website, other accounts, or computer systems.

  5. Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website, its content, or its services without our express written permission.

B. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the overall “look and feel” of the Site, is the exclusive property of VANTHANOUVONG LLC, its licensors, or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The trademarks, service marks, and logos (the “Trademarks”) used and displayed on this Site are registered and unregistered Trademarks of VANTHANOUVONG LLC and others. Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the prior written permission of the Trademark owner.

III. Account Registration and Security

To access certain features, such as saving your preferences or viewing order history, you may be required to create an account. You agree to:

  1. Provide accurate, current, and complete information during registration.

  2. Maintain and promptly update your account information to keep it accurate and complete.

  3. Maintain the confidentiality of your password and account.

  4. Accept responsibility for all activities that occur under your account.

  5. Notify us immediately at TPCCUONG@GMAIL.COM of any unauthorized access to or use of your account.

We reserve the right to disable any user account, at any time in our sole discretion, if we believe you have violated any provision of these Terms or for any other reason.

IV. Product Information, Pricing, and Orders

A. Product Descriptions and Accuracy

We endeavor to display and describe the products available on our Website, including colors, dimensions, materials, and finishes, as accurately as possible. However, we do not guarantee that your monitor’s display of any color will be accurate. Slight variations in color, grain, texture, or dimension are inherent to natural materials (wood, stone, wool, leather) and handcrafted items and do not constitute a defect. We reserve the right to discontinue or modify any product’s specifications without prior notice.

B. Pricing and Taxes

All prices displayed on the Website are in U.S. Dollars (USD) and are subject to change without notice. We are not responsible for typographical errors regarding price or product information. The price charged for a product will be the price in effect at the time the order is placed.

You are responsible for all applicable sales, use, value-added, or other taxes, duties, or governmental assessments associated with your purchase. For shipments within the USA, sales tax will be automatically calculated and added at checkout based on the shipping destination. For international orders, you are solely responsible for all customs duties, import taxes, and related fees levied by your country, which are not collected or remitted by VANTHANOUVONG LLC.

C. Order Acceptance and Cancellation

Your placement of an order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason at any time prior to shipment. We may require additional verification or information before accepting an order. If we cancel an order after your payment has been processed, we will issue a full refund to your original payment method.

Once an order has entered the fulfillment process (packaging or shipping), it cannot be cancelled. For cancellation requests, please contact us immediately at +1 (847) 661-26868.

V. Payment Terms

All payments are processed securely through our third-party payment processor, Stripe. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and authorize us (through Stripe) to charge your total order amount, including taxes and shipping, to that payment method.

If your payment method is declined, we will attempt to process your charge again within 24-48 hours. If the payment continues to be declined, your order will be cancelled. For more details, please see our Payment Methods page.

VI. Shipping and Delivery

All orders are subject to product availability. Shipping times provided on the Website or by our customer service team are estimates only and are not guaranteed. We are not liable for any delays in delivery caused by carriers, customs, weather, acts of God, or other events beyond our reasonable control.

Risk of Loss: Title to the products and risk of loss or damage passes to you upon our delivery of the items to the carrier. Once the carrier marks the item as delivered, responsibility for the product passes to you.

For a detailed explanation of shipping areas, methods, and costs, please refer to our separate Shipping Policy.

VII. Returns, Refunds, and Exchanges

All purchases are subject to our Refund and Return Policy, which is incorporated into these Terms by reference. By making a purchase, you agree to the terms of that policy, including time limits, condition requirements, and any applicable restocking fees.

VIII. Disclaimer of Warranties and Limitation of Liability

A. Disclaimer

THIS WEBSITE AND ALL PRODUCTS AND SERVICES OFFERED HEREIN ARE PROVIDED BY VANTHANOUVONG LLC ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

B. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VANTHANOUVONG LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE; (III) ANY PRODUCTS OR SERVICES PURCHASED OR OBTAINED THROUGH THE WEBSITE; OR (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID TO VANTHANOUVONG LLC IN THE PAST TWELVE (12) MONTHS FOR THE PRODUCTS GIVING RISE TO THE CLAIM.

IX. Indemnification

You agree to defend, indemnify, and hold harmless VANTHANOUVONG LLC and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from:

  1. Your use of and access to the Website, including any data or content transmitted or received by you.

  2. Your violation of any term of these Terms.

  3. Your violation of any third-party right, including without limitation any right of privacy, publicity, or intellectual property.

  4. Any claim that your User Content caused damage to a third party.

X. Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the purchase of products shall be resolved exclusively in the state or federal courts located in Pinellas County, Florida, and you hereby consent to the personal jurisdiction of such courts.

XI. Miscellaneous Provisions

  • Severability: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

  • Force Majeure: We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation, acts of God, war, terrorism, riot, embargoes, strikes, or shortages of materials.

  • Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may freely assign or transfer these Terms.

  • Entire Agreement: These Terms, together with our Privacy Policy, Refund and Return Policy, and Shipping Policy, constitute the entire agreement between you and VANTHANOUVONG LLC regarding the Website and supersede all prior agreements and understandings, whether written or oral.

XII. Contact Information

If you have any questions, concerns, or comments about these Terms and Conditions, please contact us:

VANTHANOUVONG LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
UNITED STATES
Email: TPCCUONG@GMAIL.COM
Phone: +1 (847) 661-26868