Privacy Policy

I. Introduction and Commitment to Privacy

VANTHANOUVONG LLC (“we,” “us,” “our,” or “Company”) operates the website vanthanouvong.store (the “Site”). We are deeply committed to protecting the privacy and security of your personal information. This Privacy Policy (“Policy”) outlines the types of information we collect from you when you visit our Site, make a purchase, or interact with our services, how we use and protect that information, and your rights regarding your personal data.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to the practices described in this Policy, as well as our Terms and Conditions. If you do not agree with this Policy, you must discontinue use of our Site immediately.

This Policy applies to information collected through our Site and in electronic communications between you and VANTHANOUVONG LLC. It does not apply to information collected offline or via third-party websites or services that may be linked from our Site.

We reserve the right to modify this Policy at any time. Any changes will be effective immediately upon posting the revised Policy on the Site. Your continued use of the Site after such posting constitutes your acceptance of the revised Policy.

II. Information We Collect

We collect several types of information to provide and improve our services to you.

A. Information You Provide Directly (Voluntary Disclosure)

  • Identifiers and Contact Information: When you create an account, place an order, or contact customer service, we collect your name, billing and shipping addresses, email address, phone number, and password.

  • Commercial Information: Records of products or services purchased, obtained, or considered, as well as your purchasing or consuming histories or tendencies.

  • Financial Information: Payment card details are not stored by us. They are processed directly by our secure third-party payment processor, Stripe. We only receive confirmation of payment and the last four digits of your card for verification purposes.

  • Communications: Any correspondence you have with us, including customer service requests, feedback, and survey responses.

B. Information Collected Automatically (Through Technology)

When you browse our Site, certain information is collected automatically:

  • Device and Usage Information: Your IP address, browser type and version, operating system, device identifiers, and other technical data about the device you use to access our Site.

  • Browsing Activity: Pages you view, links you click, time spent on pages, the referring/exit pages, and date/time stamps.

  • Cookies and Similar Technologies: We use cookies, web beacons, pixels, and other tracking technologies to enhance your experience, analyze Site traffic, and personalize content. For more details, see Section VI: Cookies and Tracking Technologies.

C. Information from Third Parties

We may receive information about you from other sources, such as:

  • Social Media Platforms: If you interact with us on social media or log in to our Site via a social media platform, we may receive certain profile information.

  • Service Providers: Analytics providers, advertising networks, and payment processors may provide us with aggregated or anonymized data.

  • Publicly Available Sources: We may collect data from publicly available sources for business purposes, such as market research.

III. How We Use Your Information

We use the information we collect for the following business and commercial purposes:

  • To Fulfill Your Orders and Provide Services: To process and ship your purchases, manage your account, and communicate with you about your orders (confirmations, shipping updates, returns).

  • To Improve and Personalize Your Experience: To operate, maintain, and improve our Site’s functionality; to personalize your experience by showing you products and content we think may interest you.

  • For Marketing and Advertising: To send you promotional communications (with your consent where required by law), administer contests and promotions, and deliver targeted advertisements on our Site and third-party platforms. You can opt-out of marketing emails at any time (see Section VII: Your Rights and Choices).

  • For Communication and Support: To respond to your inquiries, provide customer service, and send you important administrative messages (e.g., policy changes, security alerts).

  • For Security and Fraud Prevention: To protect the security and integrity of our Site, business, and customers; to detect, prevent, and investigate fraudulent transactions and other illegal activities.

  • For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests; to enforce our Terms and Conditions; to protect our rights, privacy, safety, or property, and that of our users or others.

IV. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

  • With Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing (Stripe), order fulfillment and shipping (carriers), website hosting, data analysis, email delivery, marketing services, and customer service. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

  • For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as a business asset.

  • For Legal Reasons: To comply with any valid legal process, governmental request, or applicable law, rule, or regulation; to investigate potential violations; to protect against harm to our rights, property, or safety, or that of our users or the public as required or permitted by law.

  • With Your Consent: We may share your information for any other purpose disclosed to you at the time we collect the information or pursuant to your consent.

V. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. These measures include:

  • Using secure servers and SSL (Secure Socket Layer) encryption for data transmission.

  • Restricting access to personal information to employees, contractors, and agents who need to know that information to process it for us and who are subject to strict confidentiality obligations.

  • Regularly reviewing our data collection, storage, and processing practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account password.

VI. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period) for the following purposes:

  • Essential/Strictly Necessary: Required for the Site to function (e.g., shopping cart, login).

  • Performance/Analytics: Help us understand how visitors interact with the Site (e.g., Google Analytics). This data is aggregated and anonymized.

  • Functionality: Allow the Site to remember choices you make (e.g., language, region).

  • Advertising/Targeting: Used to deliver ads relevant to you and measure ad campaign effectiveness.

Your Cookie Choices

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline or delete cookies. However, if you disable cookies, some features of our Site may not function properly. You can also opt-out of certain third-party advertising cookies through industry self-regulatory programs like the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI).

VII. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Portability: You can request access to the personal information we hold about you.

  • Correction: You can request that we correct inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out of Marketing: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of any marketing email. You may still receive transactional emails related to your orders.

  • Do Not Sell/Share My Info: We do not sell your personal information as defined by applicable laws like the CCPA. We do not share it for cross-context behavioral advertising without providing you with opt-out mechanisms.

  • Limit Use of Sensitive Information: We do not collect or process sensitive personal information for inferring characteristics.

To exercise any of these rights, please contact us using the information in Section X: Contact Information. We will verify your identity before responding to your request, which may require you to provide specific information. We will not discriminate against you for exercising your privacy rights.

VIII. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, legal obligations, or fraud prevention). When we no longer need your information, we will securely delete or anonymize it.

IX. International Data Transfers

Our company is based in the United States. If you are accessing our Site from outside the U.S., please be aware that your information will be transferred to, stored, and processed in the U.S., where our servers are located and our central database is operated. The data protection laws in the U.S. may differ from those of your country. By using our Site, you consent to the transfer of your information to the U.S.

For transfers of data from the European Economic Area (EEA), UK, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses approved by relevant authorities.

X. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

VANTHANOUVONG LLC
Attn: Privacy Officer
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
UNITED STATES
Email: TPCCUONG@GMAIL.COM
Phone: +1 (847) 661-26868

We will endeavor to respond to your inquiry within a reasonable timeframe.